Velocity: The System of The Future with Heather Cermak VP DLCG

In this insightful episode, Len Lane, founder and president of Brokers for Life Inc., dives into the world of mortgage technology with Heather Cermak, Regional Vice President of Prairies at DLCG. They discuss the drastic changes in mortgage submission processes over the past 17 years, highlighting the shift from manual, paper-based systems to sophisticated digital platforms like Velocity.

Heather shares her journey in the mortgage industry and her experiences with various technology platforms. She emphasizes the importance of secure document handling and the role of Velocity in enhancing client and broker experiences. Len and Heather also explore the benefits of an integrated CRM, the significance of client engagement, and the positive feedback from both brokers and lenders regarding Velocity’s capabilities.

About Heather Cermak

Heather Cermak is the Regional Vice President of Prairies at Dominion Lending Centres Group (DLCG). With extensive experience in the mortgage industry, Heather has a deep understanding of the technological advancements that have shaped the sector. Her passion for improving client and broker experiences through innovative solutions makes her a valuable voice in the conversation about mortgage technology.

Resources discussed in this episode: